Liverpool quietly suspend ties with 1xBet under pressure from government’s gambling body Liverpool FC
Content
- Player’s struggling to verify his account.
- Complaints about 1xBet Casino and related casinos (
- Recommended eSports Bookies
- Deposit lost on the way.
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Despite having provided all requested documents and waited beyond the 72-hour deadline stated in the platform’s terms, the player remained unable to withdraw funds or place bets. After the complaint was raised, the casino completed the account verification and the player successfully withdrew his funds. The player from Argentina had his withdrawals blocked by 1xbet after some playing. The casino asked for several identity proofs, which he provided, but he hit a halt when asked for a public utility bill, as he lived with his family and the utilities were not in his name. The player explained his difficulty in providing the requested document due to mismatched addresses and planned to update his ID and utility bills. We requested further communication evidence and clarification but received no response.
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- The player provided the requested information, but it was discovered that the account belonged to a relative.
- Despite having provided the requested ID cards and other details to the casino’s security team, further requests were made for a mobile operator app screenshot containing personal data.
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We concluded that the casino had acted within its terms and conditions, and the complaint was rejected. The player from Argentina had been unable to withdraw his funds from 1xbet, totaling 17,239 USD. The casino continually requested more verification documents, which slowed down the withdrawal process. The player received a partial payment of 15,900 USD but was still missing the remainder.
The player had last communicated with the casino in May 2023 and had been unable to get a response since then. We had received the player’s verification documents but could not assist due to the complaint being over a year old, which made it a ‘cold case’. He had deposited 10,000, which was debited from his bank account but was never credited to his 1xBet account.
Player’s struggling to verify his account.
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The bookmaker had set event limits, cancelled the withdrawal, and had requested various forms of verification such as photos and three months worth of receipts. Despite having provided these, the player received no response from support. We had attempted to investigate the issue by asking the player additional questions for clarification. However, despite extending the response time frame, the player failed to respond. The player from Bolivia faced issues withdrawing money using Visa.
The player later confirmed that the deposit was refunded and he no longer has issues with withdrawals, therefore we marked this complaint as resolved. The player from Singapore had been restricted from withdrawing their winnings from the 1xbet casino. Upon investigation, we discovered that the player had created and actively used two different accounts, which was a violation of the casino’s terms and conditions. Due to these violations, we were unable to proceed with the complaint and it was subsequently rejected. The player from El Salvador had requested a withdrawal prior to submitting this complaint. The player had indicated that the only issue was with the account statement, with all other aspects having been verified already.
The player from India tried to withdraw his winnings, but all withdrawal requests have been rejected. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player’s account got blocked and the balance was confiscated. Although the casino explained the situation, it was not able to provide us with the relevant evidence supporting its claims and decision. The regulator decided this case in favor of the casino, and we accept this final decision.
The weather forecast is for scattered showers on the match day in Chester-le-Street with a high of 19 degrees Celsius. At the same time, the Russian league ended weeks ago before entering the championship play-off stage involving the top eight teams on the table. CSKA Moscow finished 2nd on the table with 59 points from thirty matches in the regular league.
Despite having reached out to the casino’s support and provided all necessary details, he had received no solution or response for over 20 days. We had advised the player to contact his payment provider for an investigation. The player had continued to express his frustration over the delay, insisting that the transaction was successful. The casino had responded, stating that the transaction had been rejected by their Security Department. However, the player had failed to respond to our subsequent messages, leading us to reject the case due to lack of cooperation. The player from Argentina was unable to withdraw 20,000 Argentine pesos via Astropay.
There are several tiers of Russian sports that players can bet on as well as other sports from neighbouring European countries. Bet on over 500 selections of sports events such as soccer, politics, MMA, lotto games, cricket, local and international basketball, hockey and top tennis matches. 1xBet United Kingdom has become a hit with gamblers in the country thanks to its extensive selection of sports betting. Punters can place bets on over 60 different types of sports, spread across more than 1,000 daily events. Soccer is by far the most popular sport to bet on in United Kingdom, with plenty of markets available for games all over the world. Punters can download the 1xBet desktop apps available on the website lobby.
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Despite the player’s contestation, the casino stood by its decision. The Complaints Team tried to mediate between the two parties, but due to the player’s inability to provide the required documents and his unresponsiveness, the complaint was closed/rejected. In addition, it seems the issue is related to sports betting and breaching its rules and bonus abuse. The player from Chile had successfully deposited money, played, and initially conducted successful withdrawals until errors began to appear. The player had engaged in slots, live casino games, and sports betting. However, when the player began winning more than his deposit, the casino started requesting documents and blocked his withdrawals.
We explained that providing inaccurate personal information during registration could lead to account suspension or additional verification requests. As a result, the player’s complaint was rejected due to violation of the casino’s terms and conditions. The player alleged that 1Xbet was repeatedly requesting, in this case, an apostilled document. After an extended correspondence between the player, the casino, and the Complaints Team, the casino received the player’s apostilled document via postal service. Following this, the player’s verification was completed, and the player was permitted to withdraw the remaining funds. The player confirmed that the withdrawal had been processed successfully and has received the winnings.
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You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review. 1xBET were allowed to use the players’ images even though players and managers are banned by the FA from having their own personal deal with gambling firms. The FA fined Everton’s Yerry Mina for appearing in a Colombian gambling advert. In the Championship, 17 out of 24 club shirts are sponsored by betting firms. Labour has said that it will outlaw gambling advertising on football shirts if elected. 1xBet Casino is a great place to look for exciting bonuses and promotions.
The player from Iran had deposited money into his account but the funds seemed to be lost. We rejected the complaint because the player stopped responding to our messages and questions. The player from Argentina has deposited money into casino account but the funds seem to be lost. The player’s bonus was not credited as the casino claims that they did not send him any promotional offer. Also, his account was blocked and the casino confiscated his balance because he was accused of having duplicate accounts.
The player was advised that the investigation will take 180 days. The player struggles to withdraw his balance due ongoing verification. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Make sure you’re signed up to receive sports offers, and then it’s a matter of making a qualified deposit with an accepted payment method. It’s an easy way to double your bankroll, and how much you start with is flexible – just remember that the maximum you can claim in bonus funds is up to €/$100. New punters at 1xBet can claim a 100% match bonus up to €100 or currency equivalent, as soon as they register and make their first deposit of at least €1. The bonus amount is awarded automatically after the first deposit is completed and the punters provides all required account details. The wagering requirement for this bonus is 5 times the bonus amount.
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The player had complied with all document requests, but the casino did not immediately respond or unlock the account. Eventually, the player’s withdrawal was processed, but his account was closed without explanation. The player from South Korea faced continuous delays in verification and withdrawal processes by 1xbet after winning money from baccarat.
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Complaints about 1xBet Casino and related casinos (
The casino responded that the problem was on the side of player’s payment system. The player from India has split his deposits to redeem a bonus. They have won over 800 dollars, but after submitting the required documents, the casino claims they have a double account and refuse to communicate further. We closed the complaint because the player was no longer interested in resolving it.
Check the current offers on the website or in the 1xbet mobile app and don’t miss the opportunity to get additional benefits. In addition, 1xbet offers its customers convenient and secure methods of depositing and withdrawing funds. You can use bank cards, e-wallets, or other popular payment methods. The confidentiality and security of your data are important tasks for 1xbet, so you can be confident that your personal and financial information will be securely protected. The player from Egypt had reported an issue with a deposit he had made on October 31st, which had been deducted from his Vodafone cash wallet but not credited to his casino account.
Thank you for your request which has been processed under the Freedom of Information Act 2000 (FOIA).
The mediator asked the casino to provide proof of these accusations and also did the player. Unfortunately, the casino never provided any proof and the case remained unresolved. The player from Brazil has been accused of opening multiple accounts. However, after gathering the necessary information from all involved, the complaint was closed as “rejected” because the player’s issue concerns sports betting and accusations related to it. The player from Singapore is struggling to withdraw his winnings.
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You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email. I would like to request details on the licence and subsequent suspension and possible ban on the betting and gambling brand 1xBet. But they may not be appropriate for busy lives because they are more prone to bending or breaking.
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With the rest of his funds, he kept on playing, got his balance up to €3,000 once again and requested a withdrawal. The casino asked him to send more documents for verification but soon after, they closed his account. The reason why they did so was that according to them, he had multiple accounts. Later on, the casino promised they would provide an update regarding this issue within forty-eight hours, but they didn’t do so. The player from Chile experienced repeated account verification requests from 1xbet despite having played there for months and previously making successful withdrawals. The player provided numerous documents and complied with all requests, but continued to receive a response to wait.
The player had been in contact with the casino support team for nearly five months, having provided all the requested information, but kept receiving standard responses asking him to wait. The player had made successful withdrawals in the past and had passed the KYC verification. In response to the player’s complaint, the casino had stated that they were waiting for feedback from their payment system.
The player had claimed that the customer service was unresponsive to his queries. After reviewing the case, we had asked the player for more information to better understand the situation. However, the player did not respond within the given time frame.
The casino had blocked his account and removed all his winnings after discovering there were two accounts with the same details. The player had suggested merging the accounts instead of blocking. We had asked for additional information from the player to further investigate the issue. However, the player did not respond to our request, which led us to reject the complaint due to lack of further communication from the player’s side. The player from Algeria deposited 24,000, appearing not to have been credited to their casino account. The player contacted live support and was directed to an email address, but has received no response.
Despite contacting support, the casino did not get back to him for a longer time. Later, the player confirmed that the issue was resolved a few days after we asked the casino for help. The player from New Zealand had been struggling to self-exclude from 1xBet. Despite offering his government-issued driver’s license as identification, the casino only accepted ID Cards and Passports for self-exclusion.
He argued that he only had one account and his identity had been verified successfully. The player also reported that he used a VPN, which looked not to be a problem. The casino responded by stating that the player had violated their terms and conditions by having multiple accounts.
However, due to a lack of response from the player, we were unable to proceed with any further investigation or provide potential solutions. 1Xbet is a widely popular international bookmaker that provides United Kingdom players with a vast choice of betting markets and sporting events. Aside from all these, 1Xbet also offers various types of tournaments and competitions monthly that customers can join and win great prizes. Additionally, customers may even place bets on different kinds of television games. Besides from any type of a browser, it is accessible via any model of a smartphone or tablet. For those who do not want to have a gambling application on their phone, you can choose to play from the mobile site version.
1xBET are investigating how their brand came to be promoted on prohibited sites and have temporarily halted advertising in the UK. 1xBET were still using large billboard adverts of England captain Kane and Dele Alli to entice customers to gamble in July this year. Both Liverpool and Chelsea are understood to be in discussion with 1xBET, having been made aware of the licensing issues and have agreed to suspend advertising. 1xBet bookmaker company officially announces its partnership with some of the most prestigious African football competitions. 1xBet have had their licence suspended in the UK, which would have resulted in unlawful advertising if the clubs used the company’s logo in further promotions. The Reds’ announcement of a long-term deal with the Cypriot-based, Russian-owned agency was met with widespread criticism from supporters in July.
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An Indian player’s withdrawal and casino gameplay were blocked. Despite having provided the requested ID cards and other details to the casino’s security team, further requests were made for a mobile operator app screenshot containing personal data. The player was struggling to meet these requirements and sought assistance. The player admitted to having entered incorrect information during registration, specifically a shortened version of his name. This discrepancy led to the casino questioning the legitimacy of his account.
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He complained about the lack of responsiveness from customer support. We had advised him to forward his payment receipt for further investigation, but he had not responded to our messages. As a result, we were unable to proceed with the investigation or provide potential solutions. The complaint was rejected due to the lack of response from the player.
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